Help & Support
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For any questions or issues, email us at:
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FAQ
The recipient cannot open the page.
The URL is valid for 24 hours after sending. If it has expired, please resend. Also check that the passcode is correct.
Photo upload fails.
Please check your internet connection. If the image is too large, try selecting from your photo library instead of using the camera directly.
I forgot the passcode.
Passcodes are not stored on the server and cannot be recovered. Please check the Send History screen, where the passcode is displayed.
Can the recipient download the photos?
Yes. The view page offers a ZIP download button so all photos can be saved at once.
How long is the URL valid?
All data is automatically deleted from the server 24 hours after sending. Please inform the recipient to view the photos promptly.
Is my data secure?
Photos are AES-encrypted on your device before upload. The server stores only the encrypted data and cannot decrypt it. Only someone with the passcode can view the photos.
What is the difference between Free and PRO?
The free plan allows up to 2 photos and 1 recipient per send. The PRO plan allows approximately 40 photos per send (depending on file size) and up to 5 recipients at once.
How do I restore my PRO subscription?
Open the hamburger menu and tap "Restore Purchase". Your subscription will be restored using the same Apple ID used for the original purchase.